Refund and Returns Policy

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Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

If you’ve done all of this and waited a 7 working days from confirmed return, and you still have not received your refund yet, please contact us at abcrenewables@greenmail.net.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.+

Shipping returns

To return your product, contact us at abcrenewables@greenmail.net with the order number.

You will be responsible for paying for your own shipping costs for returning your item that is unwanted/not as needed for your project. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive/larger items, you may consider using a trackable shipping service or purchasing from parcel2go.com for example if palletised collection is required.

Need help?

Contact us at abcrenewables@greenmail.net for questions related to refunds and returns.